Terms and Conditions

Welcome to Lima Language School

A place where learning and family come together

Introduction to Our Terms and Conditions

1. Introduccion

Welcome to Lima Language School! We are excited to accompany you on your language learning journey. Our online language school offers high-quality instruction in various languages for all age groups starting from 5 years old. We value a family-like atmosphere and provide individual support to help you achieve your learning goals.

At Lima Language School, we firmly believe in the power of education and learning. Our main goal is to support our students in achieving their linguistic and personal goals. We are innovative in our approach and offer not only high-quality instruction but also carefully prepared supplementary materials to make learning more accessible and effective.

We are proud to create an atmosphere where every student is part of our family. Beyond opening a book, we open opportunities, motivate, and accompany our students every step of their educational journey. At Lima Language School, you are not just a student but a valuable member of a community that deeply cares about your success.

Target Audience and Communication

Our courses are designed for people of all ages from 5 years old without any age limit. This reflects the diversity and richness of our educational offerings. In our communication, we maintain a formal and friendly tone to ensure that every interaction is respectful and clear, avoiding misunderstandings.

Important Aspects of Our Terms and Conditions

It is essential for us that our students are well informed about our policies. Key aspects include the payment process: we request that payments be made upon receipt of the invoice and before the course begins. Additionally, we emphasize our flexibility: at Lima Language School, a group course can be organized with just one person, with hours adjusted but learning goals always achieved.

Since 2023, all our courses have been conducted online. Because we are based in Munich, Bavaria, we take into account the holidays of Bavaria when planning our courses.

Contact and Inquiries

If you have any questions or need clarifications regarding our terms and conditions, please do not hesitate to contact us. You can write to us at info@lima-sprachschule.de or send messages via WhatsApp, Telegram, or Facebook. If you prefer to call, you can leave a message and we will respond via email, SMS, WhatsApp, or Telegram.

Conclusion

We hope this introduction gives you a clear understanding of what Lima Language School stands for. We are committed to providing you with an exceptional educational experience and supporting you every step of the way. Welcome to our family, where learning becomes an exciting and enriching adventure.

2. Scope

2.1 These terms and conditions govern the business relationship between Lima Language School, owner: Frank Mielsch (hereinafter referred to as “Language School”) and the customer (hereinafter referred to as “Customer”). They apply to all courses and services of the Language School.

2.2 The Language School is accessible online. Our customer service is available from Monday to Friday between 9:00 AM and 4:00 PM via email (info@lima-sprachschule.de) or through WhatsApp, Telegram, and Facebook.

2.3 Consumers within the meaning of these terms and conditions are natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).

2.4 Deviating conditions of the customer are not recognized unless the Language School expressly agrees to them.

2.5 The Language School reserves the right to update these terms and conditions as needed. Changes will be communicated to customers in a timely manner.

2.6 Our courses are available worldwide. Class times are based on the time zone in Germany (CET/CEST).

2.7 Minors are registered by their guardians. Billing is done to the guardians, and attendance is tracked based on the data of the minor participant.

2.8 The Language School offers the possibility to book hours, days, or weeks to meet the individual needs of customers.

2.9 The Language School organizes the courses (virtual classroom, schedule, teacher) according to the booking.

2.10 Cancellations or course changes must be made in writing using the forms on the Language School’s website.

2.11 The Language School has a fixed curriculum. The duration of each level and the recommended number of hours are predetermined. The Language School is not responsible if participants cannot keep up with the course or do not reach the expected level.

2.12 The Language School reserves the right to select teachers and make changes.

2.13 The Language School reserves the right to accept new customers even if the course has already started.

2.14 In case of course changes due to the addition or departure of participants, the group will be informed and the number of hours will be adjusted accordingly.

2.15 By accepting the terms and conditions, participants agree that photos and videos may be used by the Language School for promotional purposes.

2.16 The Language School conducts attendance tracking. At the end of each course, participants receive a certificate with the number of hours attended and the level achieved.

3. General Provisions

3.1 Los cursos se realizan en vivo a través de una plataforma en línea (Microsoft Teams). Los estudiantes son responsables de obtener los materiales del curso por sí mismos. La participación en las clases es exclusivamente para los estudiantes registrados.

3.2 Se espera puntualidad y asistencia regular de los estudiantes. Las ausencias no conducen a la cancelación del curso ni a la devolución de las tarifas del curso.

3.3 Los profesores de la Escuela de Idiomas están obligados a ofrecer una enseñanza profesional y motivadora.

3.4 Como materiales de aprendizaje adicionales, la Escuela de Idiomas ofrece acceso a una plataforma Moodle y varios programas de aprendizaje.

3.5 La Escuela de Idiomas respeta la privacidad y la protección de datos de los estudiantes. Las políticas de privacidad detalladas se pueden ver en el sitio web de la Escuela de Idiomas.

3.6 Todos los materiales creados por la Escuela de Idiomas están protegidos por derechos de autor y no pueden ser compartidos ni descargados sin permiso.

3.7 Las horas perdidas en cursos grupales pueden ser grabadas y puestas a disposición del participante ausente después de consultar con los otros participantes. En cursos privados, las cancelaciones deben hacerse al menos 48 horas antes.

3.8 Difamación: No se tolerarán declaraciones difamatorias hacia la Escuela de Idiomas, sus empleados o profesores. La Escuela de Idiomas se reserva el derecho de tomar medidas legales.

3.9 Profesores Freelance: La Escuela de Idiomas trabaja con profesores freelance que utilizan los materiales y métodos de la Escuela de Idiomas. Sin embargo, la Escuela de Idiomas no es responsable del comportamiento o las declaraciones de los profesores freelance fuera de clase.

4. Presentation of Products

The presentation of products in the online shop is not a legally binding offer but an invitation to place an order. Service descriptions in catalogs and on the seller’s websites do not have the character of a guarantee or warranty. All offers are valid “while stocks last,” unless otherwise noted for the products. Errors are excepted.

4.1 Course Offers: We offer a variety of courses, including intensive, semi-intensive, weekly, and Saturday courses. Our course formats include group courses, individual lessons, and tutorials. Each format is designed to meet the specific needs and goals of our students.

4.2 Registration Procedure: Registration for our courses is done online. Interested parties must fill out a registration form with their personal details and select the desired course. Despite fixed course dates, registration does not guarantee the start of all courses, as this depends on the number of registrations. Participants should wait for confirmation via email and the invoice before making the payment. Lima Language School reserves the right to open or cancel courses. In case of cancellation or change, the school will inform participants via email.

4.3 Course Details and Group Organization: Courses vary in duration and number of hours, which is also reflected in the price. For some languages and levels, we offer free access to our Moodle platform. It is also possible to set up WhatsApp groups for direct coordination with teachers and the school. The school can organize a group course with fewer than the minimum number of participants. In this case, the number of course hours will be reduced accordingly, leading to a faster and more effective learning process. The price and content of the course remain unchanged.

4.4 Levels and Certifications: Our courses follow the Common European Framework of Reference for Languages, from level A1 to C2, with each level divided into two parts (e.g., A1.1 and A1.2).

4.5 Course Adjustments: For private courses and tutorials, we offer customized learning options. It is also possible to organize new group courses upon request.

4.6 Course Updates: As an innovative school, we are always looking for the best teaching methods, while maintaining the structure of language levels.

4.7 Special Offers and Discounts: Starting in February, we offer a €5 discount for sharing positive experiences on social media with a link to us. This discount is one-time and applies to the second course. A recommendation brings a €10 discount for the next course, valid only once after the recommended person has registered. We also offer occasional discounts or raffles for free places or up to 50% reduced course fees, advertised on our social networks. Sibling discount: If siblings attend the same course, the second sibling receives a 5% discount – both must be at the same level.

4.8 Private Courses in General

4.8.1 The purchased hours must be completed within a maximum of 6 months from the invoice date.

4.8.2 The price for private courses is based on the number of purchased lesson hours and applies per person.

4.8.3 After registration, the customer will be contacted to find the right teacher for their needs and goals. The course will be billed for the corresponding payment and the private course will begin. Lima Language School will provide all contact details of the teacher, who will contact the client as soon as possible.

4.8.4 Payment for the private course is made directly to the seller, never to the teacher.

4.8.5 The minimum time for an appointment/lesson with the teacher is 45 minutes.

4.8.6 If the customer wishes to cancel an already coordinated appointment, they must inform the teacher by email and/or phone directly to the seller at least 1 working day in advance during office hours. Otherwise, full payment for the planned hours will be due.

4.8.7 If the customer arrives late or does not show up for the agreed appointment with the teacher, there is no possibility to recover the planned hours. The teacher’s waiting time is 15 minutes unless the customer contacts the teacher in time, but the delayed minutes count as private course time.

4.8.8 If the customer cannot continue the course for personal reasons, it is possible to transfer the remaining hours to another person. They only need to fill out a transfer form with the reason and the name of the new participant and the remaining number of hours. The course validity period remains from the invoice date.

Group Courses in General

4.9.1 The seller reserves the right to offer and/or create new schedules for groups of 2 to 4 people (minimum number of participants). Although we try to adhere to the order of the offered course, these will only be organized after acceptance by our students.

4.9.2 If one or all participants miss or cancel the class, there is no possibility to make up for lost lesson hours.

4.9.3 The price set for participation in group courses is per person and is detailed in the description of each course offer. The duration of group courses, as indicated in the description of each course, may vary depending on the number of registered participants.

Courses for Companies in General

We have created course packages for companies with a more favorable price for private courses, aimed at a good investment by the company, considering the quality of our teachers. Therefore, the company must respect the organization of these courses, defined in the following points:

4.10.1 The intensive course always takes place from Monday to Friday. The company can choose the schedule between shifts: mornings from 9:00 AM to 12:00 PM, afternoons from 2:00 PM to 5:00 PM, or evenings from 6:00 PM to 9:00 PM. It is possible to choose another schedule if fewer than 5 participants are present and the number of weekly hours is reduced. On holidays within the week, it is possible to choose the date and time for the recovery of hours after coordination between participants and the teacher.

4.10.2 For the evening course for companies, one or two days of the week are selected: Monday to Friday and always at the same time: in a range between 5:00 PM and 9:00 PM. For example: Every Tuesday from 6:30 PM to 8:00 PM or Tuesday and Thursday from 7:00 PM to 8:30 PM. Each appointment lasts 90 minutes, week by week. In case of a holiday, the course is postponed by one week.

4.10.3 There is no possibility to change the date or time of the course once it has started.

4.10.4 If all participants miss or cancel the class, there is no possibility to make up for lost lesson hours.

4.10.5 The maximum number of students per group is 10 people.

4.10.6 The number of lesson hours may vary depending on the number of participants, according to the following table:

Courses

# Participants	Lesson Hours (45 Min.)	Distributed in
Intensive Spanish or English Course
From	5	20
With	4	16
Evening Spanish or English Course: Once or twice a week
From	5	24
With	4	20
With	3	16
Intensive German Course
From	5	20
With	4	16
With	3	10
Evening German Course: Once or twice a week
From	5	24
With	4	20
With	3	16

4.11 Trial Lesson

4.11.1 Private Trial Lessons and Tutoring: It is possible to organize a private trial lesson or tutoring at any time. A trial lesson lasts 45 minutes. The prices are:

Adult: €35
Student: €29

4.11.2 Trial Lesson in a Group Course: Participation in a trial lesson in a group course can be free, provided there is already at least one confirmed registration for that course. However, registration for the course is required. The student will not receive an invoice until they confirm their participation with the teacher. If there are no other registered participants, a private trial lesson can be arranged.

4.11.3 Decision after 45 minutes:

Private Course: After 45 minutes, the student can decide whether they want to continue with the course. If so, appointments will be coordinated with the teacher and the student must register for the desired number of hours.
Group Course with another registered student: After 45 minutes, the teacher will ask if the student wants to continue with the course or take some time to decide. If they decide to continue, the student confirms this to the teacher and remains in the course. Then, an invoice for the course will be automatically issued.

If the student is undecided, they have 24 hours to decide and send us a confirmation or cancellation of their registration by email. If the registration is canceled, no invoice will be issued.

ecide continuar, el estudiante lo confirma al profesor y permanece en el curso. Luego, se emitirá automáticamente una factura para el curso.

Si el estudiante está indeciso, tiene 24 horas para decidir y enviarnos una confirmación o cancelación de su inscripción por correo electrónico. Si se cancela la inscripción, no se emitirá ninguna factura.

5. Price Structure

5.1 Price Structure: The prices of our courses vary depending on the duration, schedule, and type of progress. We offer flexible pricing to meet the different requirements and availabilities of our students.

5.2 Included and Additional Costs: In some cases and for certain language levels, access to our online platform is included in the course price. However, we would like to point out that we do not sell textbooks, and these are therefore not included in the course price. Students are responsible for obtaining the required books and materials themselves.

5.3 Pricing Policy for Special Courses: Special courses, such as exam preparation or intensive courses, have their own pricing structure based on duration and schedule.

5.4 Discounts and Promotions:

Sibling Discount: The second sibling receives a 5% discount if they attend the same course at the same level.
“Positive Experience” Discount: A €5 discount for the next course is granted if students share their positive experiences on social media with a link to us. This offer is valid once.
Referral Discount: €10 discount on the next course if a referred person registers.

5.5 Price Changes: No price changes will occur after registration. Price updates will generally be announced on our website and in our promotional materials.

5.6 Payment Methods: Course payments are made via bank transfer or PayPal. Please note that PayPal fees are to be borne by the student.

6. Payment Modalities

6.1 Available Payment Methods: Customers can choose from the available payment methods provided during the ordering process. We accept bank transfers and payments via PayPal (in this case, the customer bears the service fees). Details about the payment methods can be found on a separate information page.

6.2 Payment Deadlines: Payment by invoice must be made up to 10 days before the course starts. For all other payment methods, payment must be made in advance and without deduction. For last-minute registrations, payment must be made before the course starts.

6.3 Deposit Policy: No deposit or advance payment is required to reserve a place in the course.

6.4 Additional Fees: Additional fees apply for payments via PayPal, which vary depending on the country and other factors and will be communicated directly to the customer.

6.5 Consequences of Late or Non-Payments: Payment must be made to start the course. If payment is not made on time after registration, even if the customer does not attend the course, the invoice will be forwarded to a collection agency. The school sends up to 3 reminders via email, each with a surcharge of €5.

6.6 Refund Policy: A refund is only possible on the first day of the course if the customer is dissatisfied for a specific, irremediable reason. The customer has 12 hours after the course to request cancellation and receive a refund.

6.7 Invoice Information: After registration, the school checks the feasibility of starting the course. If this is possible, a course confirmation along with all details and the invoice will be sent.

7. Cancellation and Refund Policies

7.1 Course Cancellation

7.1.1 Group Course Cancellation

Cancellation within 24 hours: Cancellation of the contract is possible within 24 hours after purchasing the course. In this case, the full amount will be refunded.
Up to 4 weeks before the course starts: 100% of the course price will be refunded.
Up to 20 days before the course starts: 60% of the course price will be refunded.
Up to 15 days before the course starts: 30% of the course price will be refunded.
Less than 15 days before the course starts: No refund is possible.
No attendance: Not attending the class after registration is not a reason for course termination. The client is obliged to pay 100% of the course fee.

7.1.2 Private Course Cancellation

Cancellation with at least 2 business days in advance: For private courses, you can cancel your registration with at least 2 business days in advance before the scheduled date of the first course.
No refund for absence: In the case of private courses, if you do not use the paid hours for various reasons without notifying Lima Sprachschule and the maximum period of 12 months from the invoice date expires, no refund will be granted.

7.1.3 Cancellation by Lima Sprachschule We reserve the right to cancel a course if the minimum number of participants is not reached. In this case, we will offer you alternative course options. If you do not choose any of these options, we will refund 100% of the payment by bank transfer after you complete the cancellation form.

7.2 Cancellation Procedure In case the seller issues a refund, the client must submit the refund document in writing (letter) or by email, providing a bank account for the transfer. In the case of an international bank account, the school excludes the transfer fee that the bank deems appropriate. This fee is borne by the client.

7.3 Cancellation Deadlines The cancellation deadlines vary depending on the type of course, as described in section 7.1.

7.4 Refund Policies A refund is possible after the first lesson if you consider that our services do not meet your expectations and notify us by email within 6 hours after the end of the class. The amount of the refund depends on the hours completed in the first lesson. For example, if the course lasted 90 minutes and you did not like it, only those 90 minutes will be charged.

7.5 Cancellation Notification Please notify your cancellation using the “withdrawal” form sent by email.

7.6 Notification of Course Changes If we decide to cancel a course or make significant changes, we will inform you by phone

8. Data Protection and Privacy Policies

8.1 Data Protection and Protection of Personal Data

8.1.1 Use of Personal Data: Lima Language School is committed to protecting the privacy of students and their personal data. The data provided by students will be used exclusively for administrative purposes such as invoicing and communication with students.

8.1.2 Privacy Policy: For more information on how we process students’ personal data, please refer to our privacy policy at the following link: Privacy Policy.

8.2 Use of Images and Testimonials

8.2.1 Use of Images and Testimonials: Occasionally, Lima Language School may use images or testimonials from students on its website or in its promotional material. This is done with the consent of the students. If a student does not want their image or testimonial to be used in this way, they can contact us to request removal.

8.3 Communication with Students

8.3.1 Communication: Lima Language School will communicate with students via email, WhatsApp, or phone. This includes class reminders, schedule changes, messages, and updates related to the courses.

8.4 Use of Digital Platforms

8.4.1 Digital Platforms: For online teaching and course management, Lima Language School uses secure digital platforms such as Microsoft Teams. Access to these platforms is by email invitation only, and security measures are taken to protect students’ data.

8.5 Cookie Policy

8.5.1 Cookie Policy: Lima Language School uses cookies on its website. Visitors and students can find detailed information about the use of cookies in our Cookie Policy at the following link: Cookie Policy.

8.6 Students’ Rights

8.6.1 Access and Deletion Rights: Students have rights regarding the access, correction, or deletion of their personal data. If a student wishes to exercise any of these rights or request the deletion of their data, they can contact us by email.

8.7 Confidentiality of Information

8.7.1 Confidentiality: During classes, students and teachers are expected to maintain the confidentiality of exchanged information, such as conversations and materials. A WhatsApp group will be created for inquiries, but it will be deleted at the end of the course.

8.8 Data Retention Period

8.8.1 Data Retention: Students’ personal data will be stored for a period of 8 years, mainly for billing purposes and tax reporting. In the event of a data deletion request by the student, only the name and address will be retained for administrative reasons.

8.9 Consent to Data Use

8.9.1 Consent: Consent to the use of personal data is obtained during the registration process.

8.10 Policies for External Communication

8.10.1 External Communication: Lima Language School does not share information about students with third parties such as employers or educational institutions.

9. Technical Requirements

Students who wish to participate in our online courses must meet certain minimum technical requirements, including: – Access to an internet connection. – Availability of a laptop or tablet. – Purchase of the appropriate textbook for the language and level of the course. – Access to headphones (recommended). – Ability to use a microphone and webcam.
9.1 Access to Digital Platforms: We provide students with access to our digital platforms used for teaching. Additionally, we send video tutorials to assist them in connecting and using the course material.
9.2 Technical Support: In case of technical problems during online classes, we offer basic technical support and provide troubleshooting instructions. In exceptional cases, such as issues with the internet connection, the class can be recorded so that the student does not miss the content.
9.3 Participation Requirements: We do not set strict attendance or assignment submission requirements, but we encourage students to complete exercises at home. Motivation is provided continuously, and we can even schedule reminders to promote participation.
9.4 Availability of Content: Students can access the course material online at any time during the course duration. Access accounts to the Moodle platform are active during the course period.
9.5 Access to Additional Resources: We provide access to additional resources, such as online libraries and reading materials, through our Moodle platform.
9.6 Content Updates: The content of our online courses remains stable, and we do not make sudden changes.

10. Propiedad Intelectual y Uso del Material del Curso

10.1 Copyrights

Lima Language School respects the intellectual property rights of third parties and expects students to do the same. The intellectual property rights to the course material and resources provided to students belong to Lima Language School or its licensors, as applicable.

10.2 Proper Use of Course Material

Students have the right to access and use the course material exclusively for educational and personal purposes. Unauthorized reproduction, distribution, or any other unauthorized use of the course material is strictly prohibited.

10.3 Access to Resources After Course Completion

Lima Language School grants students ongoing access to course resources for a period of 5 days after the course ends. After this period, access to the course resources will be automatically closed.

10.4 Copyrights and References

Students must properly cite and reference the course material when using information or resources from the courses in their own work or publications. Lima Language School will provide the necessary references in the course material.

10.5 Ownership of Student Work

The work, projects, and creations that students produce during the online course are the property of the students themselves. Lima Language School respects the ownership rights of students to their creations.

10.6 Publication and Sharing of Work

Students have the option to publish or share their work or projects created during the course. No additional permission from Lima Language School is required for the publication or sharing of this work.

10.7 Use of Testimonials and Experiences

Lima Language School reserves the right to use student testimonials or experiences for promotional purposes. Permission to use these testimonials is obtained from the students and managed appropriately.

10.8 Resolution of Intellectual Property Disputes

In the event of disputes related to intellectual property rights, such as copyright infringements, Lima Language School will seek an amicable resolution. If violations of third-party intellectual property rights are identified, measures will be taken to resolve the issue, including a public apology on our social media and website.

11. Changes to the General Terms and Conditions

11.1 Notification of Changes

The school reserves the right to change these General Terms and Conditions at any time. Such changes take effect as soon as they are published on the school’s website and apply to all registrations made from that point onwards. The changes do not affect previous registrations.

11.2 Advance Notice of Changes

Advance notice of changes is not required, and they take effect from the time of their publication on the website.

11.3 Acceptance of Changes

Students are not free to accept or reject the changes. Continued use of the school’s services after the publication of the changes is considered acceptance of them.

11.4 Disagreements and Disputes

In the event of disagreements or disputes between the school and the students regarding changes to the General Terms and Conditions, both parties agree to seek an amicable solution and engage in dialogue to resolve disputes.

12. Applicable Law and Jurisdiction

12.1 Applicable Law

The contracts concluded between the school and the students are subject to the applicable law in Munich, Bavaria.

12.2 Competent Court

Any legal disputes related to the contracts are subject to the jurisdiction of Munich, Bavaria. The students accept that all claims or disputes will be settled within the jurisdiction of the school.

12.3 Local Jurisdiction

Students are not free to bring claims in their local jurisdiction and agree to submit to the jurisdiction of Munich, Bavaria.

13. Notifications and Communication

13.1 Means of Communication

Notifications and communication between the school and the students are primarily conducted via email, phone, and WhatsApp.

13.2 Response Time

The response time for notifications and communication depends on the nature of the issue and is agreed upon on a case-by-case basis.

13.3 Submission of Complaints

Students can submit complaints or inquiries through the mentioned communication channels, and the school commits to addressing them promptly.

14. Dispute Resolution

14.1 Disputes are resolved through dialogue and amicable agreement.

14.2 The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/. The language school is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

14.3 Before initiating legal action, a written notification of the problem is required.

15. Final Provisions

15.1 Matters not regulated in the General Terms and Conditions will be resolved through direct dialogue.

16. Storage of the Contract Text

16.1 The customer can print the contract text before placing the order with the seller by using the print function of their browser in the final order step.

16.2 Additionally, the seller will send the customer an order confirmation with all order details via email. With the order confirmation, the customer will also receive a copy of the General Terms and Conditions along with the cancellation policy and payment terms. If you have registered in our shop, you can view your orders in your profile area. Furthermore, we store the contract text but do not make it accessible on the internet.

17. Right of Cancellation

17.1 Right of Cancellation Consumers have the right to cancel the contract. More information about the right of cancellation can be found in the language school’s cancellation policy.

18. Contract Language

18.1 Contract Language The contract language is German.

19. Severability Clause

19.1 Severability Clause Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected.

Kirchheim bei München, 09.02.2025

1x per week

2x per week

3x per week

A1.1

A1.2

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Welcome to Lima Language School