1. Scope
2. General provisions
3. Offers and service descriptions
4. Ordering process and conclusion of contract
5. Prices
6. Payment terms
7. Cancellation and refund of the course price
8. Public holidays and holidays in Bavaria
9. General private courses
10. General group classes
11. General courses for companies
12. Trial lesson
13. Free courses for our participants from the Lima Language School
14. Liability
15. Storage of the contract text
16. Partnerships
17. Final provisions

1. Scope

1.1. For the business relationship between Lima Language School, owner: Rosa De Paz, Am Brunnen 11,85551 Kirchheim near Munich (hereinafter referred to as “seller”) and the customer (hereinafter referred to as “customer”), the following terms and conditions apply in their version valid at the time of the order.

1.2. You can reach our customer service for questions and complaints on weekdays from 9:00am to 16:00pm under the telephone number 017661678909 and via email at info@lima-sprachschule.de.
Advice and payments in the office: Monday to Friday from 9:00am to 16:00pm.
Virtual opening hours: Monday to Friday from 08:00 to 18:00.

1.3. Consumer in terms of these terms and conditions is:
– Any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).
-All companies.

1.4. Deviating conditions of the customer are not recognised, unless the seller explicitly agrees to their validity.

2. General provisions

2.1 The registration of minors is always in the name of the tutor or parent of the child who receives the bill, but the data of the participant is entered during attendance checks.

2.2 The seller wants to offer a fair service by a fair payment, so we offer the opportunity to buy hours, days or weeks. The customer buys only the parts of the course that they wish to attend. This does not apply to last minute changes.

2.3 The seller reserves the right to the organisation of each course: the classroom, schedule, place and teacher.

2.4 Any change relating to a course record – be it cancellation or change of course (by level) will be requested in writing by completing our forms in person or by filling in the cancellation forms on our website.

2.5 The seller has an updated table to ensure the order of our courses for each language. Therefore, there is a certain time for each stage, on the basis of which the number of hours and the number of participants are determined. The language school is not responsible if there are participants who cannot keep up with the course or if they do not reach the expected level despite attending the course.

2.6 The seller has the right to choose their teachers and make changes. This change is not a reason for cancelling the course. But in these situations, the language school will explain the reasons, if necessary.

2.7 The seller reserves the right to accept new customers, even if the course has already begun. Therefore, if the number of hours per week is changed (because of the number of participants), the difference in the hours will always start from the day the new participant enters.

2.8 If the removal of a customer generates automatic reduction of the hours, the group will be advised as early as possible and the hours will be reduced by the distribution of the number and according to the number of participants. This is not an excuse to cancel the course.

2.9 Photos and videos from our school help us show the good service we offer our participants. By accepting our terms and conditions, permission is granted by our students to use photographs and videos. These recordings are not used or sold by third parties. The use of these photos and videos will only serve the good image of Lima Language School.

2.10 The seller maintains a presence check in order to issue the certificate at the end of each course with the number of hours and the level completed.

3. Offers and service descriptions

In the website, the customer can find all the services that we offer. All the information on the website refers accurately to our products. Service descriptions on our website do not guarantee

All offers are valid “as long as stocks last”, unless otherwise noted in the product description. Lima Language School reserves the right to “small inaccuracies” within the website. The seller attempts to provide accurate information in each language in which the product description is available, and will rectify any errors of which they are notified at the earliest possible convenience. Thank you for your understanding.

4. Ordering process and conclusion of contract

4.1. The customer can select products from the assortment of the seller without obligation and collect them via the button into the shopping cart. Within the basket, the product selection may be changed, e.g. to be deleted. Afterwards, the customer can proceed within the shopping cart via the button “continue” to checkout to complete the order process.

4.2. With the button “order with payment” the customer makes a binding application to buy the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time, or go back to the shopping cart using the browser function “back” or cancel the order process altogether. Necessary information is marked with an asterisk (*).

4.3 Each registration is confirmed when the customer enters the full details of the chosen course and accepts the general terms and conditions of the seller (personally or online). When confirming the registration, the customer agrees to pay before the start of the course. These data are clearly intended for internal use in the Lima language school, in no case will information be disclosed to third parties.

4.4 The seller then sends the customer an automatic confirmation of receipt by e-mail in which the customer’s order is listed again and which the customer can print out via the “Print” function (order confirmation). The automatic acknowledgment of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller confirms the order to the customer, delivers the goods or sends them to the customer second e-mail, expressing order confirmation or sending the invoice.

5. Prices

All prices quoted on the seller’s website are exclusive to VAT, but all prices listed in the shopping cart include the applicable statutory value added tax.
Here you can find all of our courses and prices.

6. Payments terms

6.1. The customer can choose from the available payment methods before and during the order process. Customers are informed about the available means of payment on a separate information page.

6.2 If payment by invoice is possible, payment must be made 10 days before the course. For all other payment methods, payment must be made in advance without deduction.

6.3 If third-party providers are charged with payment processing, e.g. Paypal, this is subject to their terms and conditions. This process is not yet available.

6.4 If the due date of the payment is determined according to the calendar and is missed, the customer shall be by default responsible for this mistake. In this case, the customer has to pay the statutory default interest.

6.5 The obligation of the customer to pay default interest does not exclude the assertion of further damages by the seller.

6.6 The customer is only entitled to offset if their counterclaims have been legally established or recognised by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

7. Cancellation and refund of the course price

7.1 After registration for participation in a course, cancellation is possible, taking into account the schedule of the individual and the course. These are given below:

7.1.1 Consideration of the cancellation time for group courses:
– For more than 10 working days before the start of the course: 0 € / no cancellation fees.
– From 9 to 6 working days before the course starts: 10 € for cancellation fees.
– If fewer than 5 working days before the start of the course, 100% of the total price of the course will be charged.

7.1.2 Consideration of the cancellation time for private courses:
Cancellation for private lessons with at least 2 working days according to the Lima Language School office hours (8:00-19:00) before the first scheduled date.

7.1.3 For private courses where the customer does not attend their paid hours with the teacher for various reasons, without informing the seller and allowing their maximum period of 12 months from the date of the invoice to expire, there will be no refund.

7.2 In the event that the seller makes a refund, the customer must present the refund document in writing (letter) or by email stating a bank account for the transfer. In the case of an international bank account, the school excludes the bank transfer fee deemed appropriate by the bank. This fee is charged to the customer.

7.3 There is no reason for a refusal not to attend the course after registering, but the client still has to pay 100% of the course fee.

7.4 The seller has the right to cancel a course if she does not have the minimum number of participants. She has the duty to offer other options to previously-registered participants. In the event that a client does not opt ​​for one of these options, Lima Language School will return 100% of the payment already made to the customer by bank transfer after filling out the cancellation form personally.

8. Public holidays and holidays in Bavaria

For all group courses in Munich the holidays are considered as follows:
8.1 For group lessons of 24 lessons, the 90 minutes (2 lessons) will be restored at the end of the course with a date extended for the duration of the course.

8.2 For the Intensive or Semi-Intensive courses, the course day will be restored, with hours being allocated to other days of the same week.
At the beginning of each course we will inform the participants if there is a holiday during the course dates.

9. General private courses

9.1 The hours purchased must be completed within a maximum of 12 months from the date of the invoice.

9.2 The price of the course is per person and varies according to the number of lessons purchased and participants as indicated below:

Private courses

9.3 After registering, the customer will be contacted to find the right teacher for their needs and goals. The course will be billed to the teacher for the appropriate payment and the private course will begin. Lima Language School will provide you with all contact details of the teacher who will contact the client as soon as possible.

9.4 The payment of the private course is made directly to the seller, in no case to the teacher.

9.5 The minimum time for an appointment/lesson with the teacher is 45 minutes.

9.6 Private classes are held in the office, at the customer’s home or at another meeting point where the client and the teacher work together. The facilities of Lima Language School can only be requested if a classroom is available at the time agreed between the client and the teacher.

9.7 Private lessons take place only in the central area of ​​the city. If the participant decides to take the course in other areas or areas outside the city, he must take into account the additional payment of the teacher by transport (price according to the public transport offer). The school does not cover additional mobility payments for teachers.

9.8 If the customer wishes to cancel an already-coordinated appointment, they must inform the teacher by email during office hours and/or by phone directly with the seller at least one day before the appointment. Otherwise, the full payment of the planned hours will be due.

9.9 If the customer arrives late or does not show up to the course on the agreed date, there is no way to restore the scheduled hours. The customer is still responsible for the payment of the missed hours. The teacher’s maximum waiting time is 25 minutes, unless the client contacts the teacher within 25 minutes of the course´s agreed start time. Missed time not exceeding the maximum 25-minute waiting time will not result in the cancellation of a lesson, but the missed minutes are not available to be made up on the same day or at a later date.

9.10 If the customer cannot continue the course for private reasons, it is possible to transfer the remaining hours to another person. You only need to complete a form for the transfers, with the reason and the name of the new participant and the remaining number of hours. The course validity period is retained from the date of the invoice.

10. General group classes

10.1 The seller reserves the right to offer and / or create new timetables for groups of 2 to 4 persons (minimum number of participants). Although we try to keep the order of the offered course.

10.2 If one or all participants miss or miss the class, there is no possibility to catch up on lost lessons.

10.3. Minimum number of participants and duration: For each group course, we need a minimum number of participants to offer the entire lesson package. Nevertheless, it is possible to organize the course with a registration if the registration is made at least two weeks before the scheduled start date and there are both free rooms and teachers in our Lima language school. With fewer participants, the lessons will be reduced, but the price will remain unchanged.

10.4 The number of lessons may vary according to the number of students, the course and the language according to the following distribution:

Gruppenkurse

11. General courses for companies

We have created course packages for companies with a lower price for the private course, which are based on a good investment of the company, taking into account the quality of our teachers. For this reason, the company must respect the organisation of these courses, which are defined in the following points:

10.1 The intensive course always takes place from Monday to Friday. The company can choose the timetable between shifts: from 09:00 to 12:00; from 14:00 to 17:00; from 18:00 to 21:00 in the morning, evening or afternoon respectively. It is possible to choose a different schedule if fewer than 5 participants are present and the number of weekly hours is reduced. For bank holidays within the week, it is possible to choose the date and time to recover the lessons after the agreement between the participants and the teacher.

10.2 One or two days of the week are chosen for the evening course for companies: Monday to Friday and always at the same time in the period between 5 pm and 9 pm. For example: every Tuesday from 6:30 pm to 8:00 pm or Tuesday and Thursday from 7:00 pm to 8:30 pm. Each appointment lasts 90 minutes per week. In case of a holiday, the course will be postponed by one week.

10.3 There is no way to change the date or time of the course once the course has started.

10.4 If all participants miss the class, there is no chance to catch up on lost lessons.

10.5 The maximum number of students per group is 10 people.

10.6 The course takes place directly in the premises of the company.

10.7 The number of lessons may vary according to the number of participants, according to the following table:

12.Trial lessons

A trial lesson lasts 45 minutes and is possible in the Lima Language School. It applies under these options: in private lessons and tuition, we need a registration as a trial lesson and the payment.

For group courses, we need the minimum number of participants for our group courses to offer the trial lesson. Registration to the full course after attending the trial lesson (45 Minutes)  confirms our quality. A cancellation for a main course after registration is not possible. From the test date that the course starts, the participant only has to inform the teacher and so he can stay on.

If we do not have sufficient numbers enrolled in the trial lesson for a group course , we can offer a trial lesson as a private lesson.

13. Free courses for our participants from the Lima Language School

13.1 One free lesson per week to practice the language:
Participants of German and Spanish Intensive Courses in groups at A1.1-level are entitled to one free lesson (45 minutes) per week.
This time will be spent after consultation with the students with the following distribution options:
– 45 minutes in 3 days before or after the course. (3 x 15 minutes)
-45 minutes in 2 days before or after the course. (1 x 20 min. + 1 x 25 min.)
-45 minutes on a day before or after the course. (1 x 45 min.)
Participants who, for example, book a German Intensive Course for one week, can receive this offer. If they buy 4 weeks, they will have 4 free lessons, and each will be distributed weekly. This offer only applies if we have the minimum number of participants required for the course, according to the conditions of the Lima Language School.

13.2. Free salsa and merengue hour:
Free course only for our students, although they can always invite a companion. The course takes place on the third Saturday of each month (from 6 people) after free registration in the office or online. Salsa and Merengue from South America!

13.3. Free Zero Course of German and Spanish online. Copyright documents made by Lima language school and always in progress to improve. This course can be viewed directly from our website after paying the Intensive, Semi-Intensive or Group Level A1.1 course. You will receive a username and password.

14. Liability

14.1 For damages to any property of the seller without prejudice to the other statutory eligibility requirements for which the customer, the following disclaimers and limitations apply.

14.2 The Lima Language School has its own insurance for the event of damages. However, in the event of any damages, the insurance provider of the Lima Language School may need to confer with the insurance provider of the customer.
14.3 The seller believes that any potential damages enacted by the customer are done unintentionally. The seller acknowledges that damages may occur and declines to ignore the consequences of any damage which may occur. Lima Language School is not responsible if the insurance provider of the customer declines to financially imburse the customer for the damage that has been done to the property of Lima Language School but the customer must accept and pay the financial consequences of the damage.

14.4 The aforementioned limitations of liability do not apply in case of physical damage, injury to life or injury to health. As the Lima Language School offers courses – as opposed to products liability under the Product Liability Act remains unaffected.

14.5 Insofar as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

15. Storage of the contract text

15.1. The customer can print the text of the contract before submitting the order to the seller by using the print function of their browser in the last step of the order.

15.2 The seller also sends the customer an order confirmation with all order data to the email address provided by the customer. With the order confirmation, the customer also receives a copy of the terms and conditions, together with the cancellation policy and the terms of payment. If you have registered in person, you can see your order placed in your profile area. In addition, the contract will be saved by the seller, but inaccessible on the internet.

16. Partnership

16.1 Collaboration with Eurotrip Adventures: The Lima Language School offers clients who have already registered with Eurotrip Adventures a free 90-minute Spanish class. This course takes place every third Friday at 12 noon at Dachauer Straße 17. The customers will get a coupon code from Eurotrip and can register directly online under the link: Partnership with Eurotrip (https://lima-sprachschule.de/kurse/partnerschaft-gutschein-lima-sprachschule/). The maximum number of participants per group is 10 people.  Customers who register for a German intensive course lasting eight weeks will get a 10% discount.

Participants at the Lima Language School receive a 10% discount on various tours or trips organised by EuroTrip. All you need to do is ask for the coupon code at service@lima-sprachschule.de. The language school is not responsible for the organisation of the trip.

17. Final Provisions

17.1. Place of jurisdiction and place of fulfillment is the place of business of the seller, if the customer is a merchant, legal entity of the public right or public special estate.

17.2. The contract language is German.

17.3. European Commission Online Dispute Resolution (OS) platform for consumers: http://ec.europa.eu/consumers/odr/. We are unwilling and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Kirchheim bei München 19. November 2019