Introduction to our terms and conditions

At Lima Language School we firmly believe in the power of education and learning. Our main goal is to help our students achieve their linguistic and personal goals. We are innovative in our approach, providing not only quality teaching but also carefully prepared supplementary material to make learning more accessible and effective.

We pride ourselves on creating an atmosphere where every student is part of our family. Beyond opening a book, we open opportunities, motivate and guide our students every step of their educational journey. At Lima Language School, you are not just a student, but a valued member of a community that cares deeply about your success.

Target group and communication

Our courses are designed for people of all ages from 5 upwards with no age limit. This reflects the diversity and richness of our educational offer. In our communication, we maintain a formal and friendly tone to ensure that every interaction is respectful and clear to avoid misunderstandings.

Important aspects of our T&Cs

It is essential for us that our students are well informed about our policies. One of the most important aspects is the payment process: we ask that payments are made upon receipt of the invoice and before the course starts. We would also like to emphasize our flexibility: At Lima Language School, a group course can also be organized with only one person, adapting the hours but always achieving the learning objectives.

Since 2023, all our courses have been held online. Because we are based in Munich, Bavaria, we take into account the public holidays of Bavaria when planning our courses.

Contact and inquiries

If you have any questions or need clarification on our terms and conditions, please do not hesitate to contact us. You can write to us at info@lima-sprachschule.de or send messages via WhatsApp, Telegram or Facebook. If you prefer to call, you can leave a message and we will respond by email, SMS, WhatsApp or Telegram.

Conclusion

We hope this introduction gives you a clear understanding of what Lima Language School stands for. We are committed to providing you with an exceptional educational experience and supporting you every step of the way. Welcome to our family, where learning becomes an exciting and enriching adventure.

2 Scope of application

2.1 General business relations: These General Terms and Conditions govern the business relationship between Lima Sprachschule, Owner: Rosa De Paz, Am Brunnen 11, 85551 Kirchheim bei München (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Customer”). They apply to all courses and services offered by Lima Sprachschule in the version valid at the time of the order.

2.2 Customer service and contact options: As our courses are offered online, we do not have a physical office presence. However, our customer service is available for advice and support from Monday to Friday between 9:00 am and 4:00 pm. You can contact us by telephone on 01590 1954130 or 089 74040569. We recommend leaving a message so that we can send you detailed information in writing via email, SMS, WhatsApp, Telegram, Facebook or Instagram. In addition, we offer specific online inquiry forms on our website to enable us to provide efficient and accurate advice.

2.3 Definition of consumer: For the purposes of these GTC, “consumer” means

   – Any natural person who enters into a legal transaction for a purpose which can predominantly be attributed neither to their commercial nor their independent professional activity (Section 13 BGB).

   – All companies, regardless of their size or sector.

2.4 Deviating terms and conditions: Deviating terms and conditions of the customer shall not be recognized unless Lima Sprachschule expressly agrees to their validity.

2.5 Updates to the GTC: Lima Sprachschule reserves the right to update these GTC as necessary. Customers will be notified of any changes in good time.

2.6 No geographical restrictions: Our courses are available worldwide, with class times based on the time zone in Germany (CET/CEST).

2.7 Registration of minors is always in the name of the child’s tutor or parent, who receives the invoice but always enters the participant’s details in order to check attendance.

2.8 The seller wants to offer a fair service through a fair payment, so we offer the possibility to buy hours, days or weeks. This way the customer only buys the parts of the course they actually want to attend. This does not apply to last minute changes.

2.9 The seller reserves the organization of each course: classroom, schedule, location and teacher according to the reservation of the place.

 2.10 Any change relating to a course record, whether it be cancellation or change of course (by level), will be requested in writing by completing our forms in person or by completing the cancellation forms on our website.

2.11 The seller has an updated table to ensure the order of our courses for each language. Therefore, there is a specific time for each level, based on which the number of hours and the number of participants are determined. The language school is not responsible if there are participants who cannot keep up with the progress of the course or do not reach the expected level despite attending the course.

2.12 The seller has the right to choose his teachers and to make changes. This change is not a reason for canceling or terminating the course. However, in these situations, the language school will explain the reasons if necessary.

2.13 The seller reserves the right to accept new clients, even if the course has already started. Therefore, if the number of lessons per week changes (due to the number of participants), the difference in lessons will always start from the day the new participant joins.

2.14 If the removal of a client generates automatic reduction of hours, the group will be advised as soon as possible and the hours will be reduced by distributing the number and according to the number of participants. This is therefore not an option to cancel the course.

2.15 Photos and videos of our school help us to show the good service we provide to our participants. By accepting our terms and conditions, permission is given by our students to use photos and videos. These recordings will not be used or sold by third parties. The use of these photos and videos will only serve the good image of Lima Language School.

2.16 The vendor will carry out an attendance check in order to issue the certificate of attendance at the end of each course with the number of hours and the level completed.

3 General provisions

3.1 Live online courses and course materials: The courses are conducted live via an online platform. Students must provide their own course materials, such as books, as these are not included in the course price and are not sold at our school. The course sessions are exclusively for the enrolled students; the presence of other people during the broadcast is not allowed.

3.2 Student Responsibilities: Students are expected to be punctual. For private lessons, the teacher will wait 15 minutes before considering the class missed. Regular attendance and completion of assignments are critical to progress. Missed attendance will not result in course cancellation or refund of payment.

3.3 Teacher Commitment: Our teachers are committed to providing professional and motivating instruction. They often prepare additional material for students to achieve the course objectives.

3.4 Use of digital platforms: Courses take place on a private Microsoft Teams account; it is not necessary for students to create their own account on this platform. As additional material, we provide access to our Moodle platform and exercises in various programs that include games and activities to facilitate learning.

3.5 Privacy and data security: We respect the privacy and protection of our students’ data. The detailed policies can be viewed on our website via the links to the [Privacy Policy](https://www.iubenda.com/privacy-policy/71582174) and the [Cookie Policy](https://www.iubenda.com/privacy-policy/71582174/cookie-policy).

3.6 Copyright and use of educational material: All material produced by Lima Language School is intended solely for the learning of our students and may not be shared. Downloading presentations and other teacher materials is strictly prohibited.

3.7 Course or schedule adjustments and absences in group courses: If a student in a group course misses a class, they may lose that day’s lesson. However, if the other course participants agree, it is possible to record the session. The video will be broadcast at a time agreed with the absent participant so that they do not miss their lesson. If the participant does not attend the scheduled session to view the recording, they will lose the opportunity to view it. In private classes, cancellation is required at least 48 hours in advance during the work week (Monday through Friday).

4. Offers and Service Descriptions

The presentation of products in the online store is not a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller’s websites do not constitute a promise or guarantee. All offers are valid “while supplies last,” unless otherwise noted on the products. Errors are reserved.

4.1 Course Offers: We offer a variety of courses, including intensive, semi-intensive, weekly, and Saturday courses. Our course formats include group classes, individual lessons, and tutorials. Each format is designed to meet the specific needs and goals of our students.

4.2 Registration Process: Registration for our courses is done online. Interested parties must complete a registration form with their personal details and select the desired course. Despite set course dates, registration does not guarantee the start of all courses, as this depends on the number of registrations. Participants should wait for email confirmation and the invoice before making payment. Lima Language School reserves the right to open or cancel courses. In the event of cancellation or change, the school will inform participants by email.

4.3 Course Details and Group Organization: Courses vary in duration and number of hours, which is reflected in the price. For some languages and levels, we offer free access to our Moodle platform. There is also the possibility of setting up WhatsApp groups for direct coordination with teachers and the school. The school may organize a group course with less than the minimum number of participants. In this case, the number of course hours is reduced according to the smaller number of participants, leading to a faster and more effective learning process. The price and content of the course remain unchanged.

4.4 Levels and Certifications: Our courses follow the Common European Framework of Reference for Languages, from level A1 to C2, with each level divided into two parts (e.g., A1.1 and A1.2).

4.5 Course Customization: For private courses and tutorials, we offer tailored learning options. It is also possible to organize new group courses upon request.

4.6 Course Updates: As an innovative school, we are always looking for the best teaching methods, but maintain the structure of language levels.

4.7 Special Offers and Discounts: Starting in February, we offer a 5 euro discount for sharing positive experiences on social media with a link to us. This discount is one-time and valid for the second course. A recommendation earns a 10 euro discount for the next course, valid only once, after the recommended person has registered. We also occasionally offer discounts or raffles of free places or with up to 50% reduced course fees, which are promoted on our social networks. Sibling discount: If siblings attend the same course, the second sibling receives a 5% discount – both must be at the same level.

4.8 Private Courses in General

 4.8.1 The purchased hours must be completed within a maximum of 12 months from the invoice date.

4.8.2 The price of the course is per person and varies depending on the number of purchased class hours and participants, as indicated below:

Private Course

Nachhilfekurs

4.8.3 After registration, the client will be contacted to find the right teacher for their needs and goals. The course will be billed with the teacher for the corresponding payment and the private course will begin. Lima Language School will provide all contact details of the teacher, who will contact the client as soon as possible.

4.8.4 Payment for the private course is made directly to the seller, not to the teacher.

4.8.5 The minimum time for an appointment/class with the teacher is 45 minutes.

4.8.6 If the client wishes to cancel an already coordinated appointment, they must inform the teacher by email and/or call the seller directly at least 1 working day before, during office hours. Otherwise, the full payment for the planned hours will be due.

4.8.7 If the client is late or does not show up for the agreed appointment with the teacher, there is no possibility to recover the planned hours. The teacher’s waiting time is 15 minutes, unless the client contacts the teacher in advance, but the late minutes count as part of the private course.

4.8.8 If the client cannot continue the course for personal reasons, it is possible to transfer the remaining hours to another person. They just need to fill out a transfer form with the reason and the name of the new participant and the remaining number of hours. The course validity period is maintained from the invoice date.

4.9 General Group Courses

4.9.1 The seller reserves the right to offer and/or create new schedules for groups of 2 to 4 people (minimum number of participants). Although we try to maintain the sequence of the offered course. These will only be organized after acceptance by our students.

4.9.2 If one or all participants miss or cancel the class, there is no possibility of making up lost class hours.

4.9.3 The number of class hours may change depending on the number of students, course, and language according to the following distribution:

Gruppenkurse

4.10 Corporate Courses in General

We have created course packages for companies at a more economical price than the private course, aimed at a good investment of the company, considering the quality of our teachers. For this reason, the company must respect the organization of these courses, which are defined in the following points:

4.10.1 The intensive course always takes place from Monday to Friday. The company can choose the schedule between shifts: morning from 09:00 to 12:00, afternoon from 14:00 to 17:00, or evening: from 18:00 to 21:00. It is possible to choose a different schedule if there are less than 5 participants and the number of weekly hours is reduced. On holidays within the week, it is possible to choose the date and time to make up the hours after coordination between participants and teacher.

4.10.2 For the evening course for companies, one or two days of the week are chosen: Monday to Friday and always at the same time: in a range between 17:00 and 21:00. For example: Every Tuesday from 18:30 to 20:00 or Tuesday and Thursday from 19:00 to 20:30. Each session lasts 90 minutes, week by week. In case of a holiday, the course is postponed by one week.

4.10.3 There is no possibility to change the date or time of the course once it has started.

4.10.4 If all participants miss or cancel the class, there is no possibility of making up lost class hours.

4.10.5 The maximum number of students per group is 10 people.

4.10.6 The number of class hours may change depending on the number of participants, according to the following table:

CORPORATE COURSES

COURSES            # Participants     Class Hours 45 Min.        Distributed in

Intensive Spanish or English Course         From     5             20           1 Week

                With      4             16          1 Week

Evening Spanish or English Course: Once or twice a week              From     5             24          12 / 6 Weeks

                With      4             20          10 / 5 Weeks

                With      3             16          8 / 4 Weeks

Intensive German Course             From     5             20          1 Week

                With      4             16          1 Week

                With      3             10          1 Week

Evening German Course: Once or twice a week  From     5             24          12 / 6 Weeks

                With      4             20          10 / 5 Weeks

                With      3             16          8 / 4 Weeks

4.11 Trial Lesson

4.11.1 **Private Trial Lessons and Tutoring**: It is always possible to organize a private trial lesson or tutoring. A trial lesson lasts 45 minutes. The prices for these are:

   – Adult: 35€

   – Student: 29€

4.11.2 Trial Lesson in a Group Course: Participation in a trial lesson in a group course can be free of charge, provided there is already at least one confirmed registration for that course. However, registration for the course is required. The student will not receive an invoice until they confirm their participation with the teacher. If there are no other registered participants, a private trial lesson can be arranged.

4.11.3 Decision after 45 minutes:

   – **Private Course**: After the 45 minutes, the student can decide whether they want to continue with the course. If so, dates will be coordinated with the teacher and the student must register for the desired number of hours.

   – **Group Course with another registered student**: After the 45 minutes, the teacher will ask if the student wants to continue or take time to think. If they decide to continue, the student confirms this with the teacher and remains in the course. An invoice for the course will then be automatically issued.

   If the student is undecided, they have 24 hours to decide and send us an email confirming or canceling their registration. If the registration is canceled, no invoice will be issued.

5. Prices

5.1 Price Structure: The prices of our courses vary depending on duration, schedule, and type of progress. We offer a flexible pricing structure to meet the diverse needs and availabilities of our students.

5.2 Included and Additional Costs: In some cases and for certain language levels, access to our online platform is included in the course price. However, we would like to point out that we do not sell textbooks, and therefore they are not included in the course price. Students are responsible for procuring the required books and materials themselves.

5.3 Pricing Policy for Special Courses: Special courses, such as exam preparation or intensive courses, have their own pricing structure, which depends on the duration and schedule.

5.4 Discounts and Promotions:

   – Sibling Discount: The second sibling receives a 5% discount if they attend the same course at the same level.

   – “Positive Experience” Discount: A discount of 5 euros for the next course is granted when students share their positive experiences on social media with a link to us. This offer is valid once.

   – Referral Discount: 10 euros discount on the next course if a referred person registers.

5.5 Price Changes: There are no price changes after registration. Price updates are generally announced on our website and in our promotional materials.

5.6 Payment Methods: The payment for the courses is made via bank transfer or PayPal. Please note that the corresponding PayPal fees are the responsibility of the student.

6. Payment Modalities

6.1 Available Payment Methods: Customers can choose from the available payment methods provided in the ordering process. We accept bank transfers and payments through PayPal (in this case, the customer bears the service fees). Details on the payment methods are found on a separate information page.

6.2 Payment Deadlines: Payment by invoice must be made up to 10 days before the start of the course. For all other payment methods, payment is made in advance and without deduction. For last-minute registrations, payment must be made before the start of the course.

6.3 Deposit Policy: No deposit or advance payment is required to reserve a place in the course.

6.4 Additional Fees: For payments through PayPal, additional fees apply, which vary by country and other factors and are communicated directly to the customer.

6.5 Consequences of Late or Non-Payment: Payment must be made to begin the course. If timely payment is not made after registration, even if the customer does not attend the course, the invoice will be forwarded to a collection agency. The school sends up to 3 reminders by email, each with an additional charge of 5€.

6.6 Refund Policy: A refund is only possible on the first day of the course, if the customer is dissatisfied for a specific and irreparable reason. The customer has 12 hours after the course to request cancellation and receive the refund.

6.7 Billing Information: After registration, the school checks the feasibility of the course start. If possible, a course confirmation along with all details and the invoice is sent.

7. Cancellation and Refund Policies

7.1 Cancellation Policies:

After registering to participate in a course, cancellation is possible, taking into account the following timeframes for individuals and courses:

7.1.1 Cancellation of Group Courses

– If you decide to cancel your participation in a group course more than 10 working days before the start of the course, no cancellation fees will apply, and you will receive a full refund.

– For cancellations of your registration between 9 and 6 working days before the start of the course, a cancellation fee of 10 € will be charged.

– If the cancellation occurs less than 5 working days before the start of the course, the full course price will be charged.

– Failure to attend classes after registration is not a reason for termination of the course. The customer is obligated to pay 100% of the course fee.

7.1.2 Cancellation of Private Courses

For private courses, you can cancel your registration with a notice period of at least 2 working days before the scheduled first course date.

7.1.3 No Refund for Absence in Private Courses

In the case of private courses, if you do not use the paid hours for various reasons without notifying Lima Language School and the maximum period of 12 months from the invoice date expires, no refund will be made.

7.1.4 Cancellation by Lima Language School

We reserve the right to cancel a course if the minimum number of participants is not reached. In this case, we will offer you alternative course options. If you do not choose any of these options, we will refund 100% of the payment by transfer after you have completed the cancellation form.

7.2 Cancellation Procedure

In the event that the seller makes a refund, the customer must present the refund document in written form (letter) or by email, specifying a bank account for transfer. In the case of an international bank account, the school excludes the transfer fee deemed appropriate by the bank. This fee is borne by the customer.

7.3 Cancellation Deadlines

Cancellation deadlines vary depending on the type of course, as described in section 7.1.

7.4 Refund Policies

A refund is possible after the first lesson if you feel that our services do not meet your expectations, and you communicate this to us by email. The amount of the refund depends on the hours completed in the first lesson.

7.5 Notification of Cancellation

Please communicate your cancellation via the “widerruf” form sent by email.

7.6 Notification of Course Changes

If we decide to cancel a course or make significant changes, we will inform you by phone and email.

8. Data Protection and Privacy Policies

8.1 Data Protection and Personal Data Security

8.1.1 Use of Personal Data: Lima Language School commits to protecting the privacy of students and their personal data. The data provided by students will be used exclusively for administrative purposes such as billing and communication with the students.

8.1.2 Privacy Policy: For more information on how we process students’ personal data, please refer to our privacy policy at the following link: Privacy Policy

8.2 Use of Images and Testimonials

8.2.1 Use of Images and Testimonials: Lima Language School may occasionally use images or testimonials of students on their website or in their promotional material. This is done with the consent of the students. If a student does not wish their image or testimonial to be used in this manner, they can contact us to request removal.

8.3 Communication with Students

8.3.1 Communication: Lima Language School will communicate with students via email, WhatsApp, or phone. This includes reminders about lessons, schedule changes, news, and updates related to the courses.

8.4 Use of Digital Platforms

8.4.1 Digital Platforms: For online teaching and course management, Lima Language School uses secure digital platforms like Microsoft Teams. Access to these platforms is by invitation via email, and security measures are taken to protect students’ data.

8.5 Cookie Policy

8.5.1 Cookie Policy: Lima Language School uses cookies on its website. Visitors and students can get detailed information about the use of cookies in our cookie policy at the following link: Cookie Policy.

8.6 Students’ Rights

8.6.1 Access and Deletion Rights: Students have rights regarding the access, correction, or deletion of their personal data. If a student wishes to exercise any of these rights or request the deletion of their data, they can contact us via email.

8.7 Confidentiality of Information

8.7.1 Confidentiality: During classes, it is expected that students and teachers maintain the confidentiality of exchanged information, such as conversations and materials. A WhatsApp group will be created for inquiries, but it will be deleted at the end of the course.

8.8 Duration of Data Storage

8.8.1 Data Storage: Personal data of students will be stored for a period of 8 years, mainly for billing purposes and tax reporting. In case of a request for data deletion by the student, only the name and address will be retained for administrative reasons.

8.9 Consent for Data Use

8.9.1 Consent: Consent for the use of personal data is obtained during the registration process.

8.10 Policies for External Communication

External Communication: Lima Language School does not share information about students with third parties such as employers or educational institutions.

9. Technical Requirements: Students wishing to participate in our online courses must meet certain minimum technical requirements, including:

– Access to an internet connection.

– Availability of a laptop or tablet.

– Purchase of the appropriate textbook for the language and level of the course.

– Access to headphones (recommended).

– Ability to use a microphone and webcam.

9.1 Access to Digital Platforms: We provide students with access to our digital platforms used for teaching. Additionally, we send video tutorials to assist them in connecting and using the course material.

9.2 Technical Support: In case of technical issues during online classes, we offer basic technical support and provide instructions for troubleshooting. In exceptional cases, such as problems with the internet connection, the class may be recorded so that the student does not miss the content.

9.3 Participation Requirements: We do not set strict attendance or assignment submission requirements, but we encourage students to practice exercises at home. Motivation is ongoing, and we can even program reminders to promote engagement.

9.4 Availability of Content: Students can access the course material online at any time during the duration of the course. The access accounts to the Moodle platform are active during the course period.

9.5 Access to Additional Resources: We provide access to additional resources, such as online libraries and reading materials, through our Moodle platform.

9.6 Content Updates: The content of our online courses remains stable, and we do not make sudden changes.

10. Intellectual Property and Use of Course Materials

10.1 Copyrights

Lima Language School respects the intellectual property rights of third parties and expects the same from its students. The intellectual property rights to the course materials and resources provided to the students belong to Lima Language School or its licensors, as applicable.

10.2 Proper Use of Course Materials

Students have the right to access and use the course material exclusively for educational and personal purposes. Unauthorized copying, distribution, or other unauthorized use of the course material is strictly prohibited.

10.3 Access to Resources after Course Completion

Lima Language School grants students continued access to course resources for a period of 5 days after the completion of the course. After this period, access to the course resources will automatically be closed.

10.4 Copyrights and References

Students must appropriately cite the course material and acknowledge when using information or resources from the courses in their own works or publications. Lima Language School will provide the necessary references in the course materials.

10.5 Ownership of Student Works

The works, projects, and creations that students produce during the online course are the property of the students themselves. Lima Language School respects the students’ ownership rights over their creations.

10.6 Publication and Sharing of Works

Students have the opportunity to publish or share their works or projects created during the course. No additional permission from Lima Language School is required for the publication or sharing of these works.

10.7 Use of Testimonials and Experiences

Lima Language School reserves the right to use testimonials or experiences of students for promotional purposes. Permission for the use of these testimonials will be obtained from the students and managed appropriately.

10.8 Resolution of Intellectual Property Disputes

In case of disputes related to intellectual property rights, such as copyright infringement, Lima Language School will seek an amicable solution. If violations of third-party intellectual property rights are identified, measures will be taken to resolve the issue, including a public apology on our social media and website.

11. Changes to the Terms and Conditions

11.1 Notification of Changes

The school reserves the right to change these Terms and Conditions at any time. Such changes will take effect as soon as they are published on the school’s website and will apply to all registrations made from that point onward. The changes do not affect previous registrations.

11.2 Advance Notice of Changes

Advance notice of changes is not required, and they become effective from the time of their publication on the website.

11.3 Acceptance of Changes

Students do not have the option to accept or reject the changes. Continued use of the school’s services after the publication of changes will be considered as acceptance of these changes.

11.4 Disagreements and Disputes

In the event of disagreements or disputes between the school and the students regarding the changes to the Terms and Conditions, both parties commit to seeking an amicable solution and to dialogue to resolve disputes.

12. Applicable Law and Jurisdiction

12.1 Applicable Law

Contracts between the school and the students are subject to the applicable law in Munich, Bavaria.

12.2 Competent Court

Any legal disputes related to the contracts fall under the jurisdiction of Munich, Bavaria. Students accept that all claims or disputes will be resolved within the jurisdiction of the school.

12.3 Local Jurisdiction

Students do not have the option to make claims in their local jurisdiction and agree to submit to the jurisdiction of Munich, Bavaria.

13. Notifications and Communication

13.1 Means of Communication

Notifications and communication between the school and the students are primarily done via email, phone, and WhatsApp.

13.2 Response Time

The time frame for responding to notifications and communications depends on the nature of the matter and is agreed upon on a case-by-case basis.

13.3 Submission of Complaints

Students may submit complaints or inquiries through the mentioned communication channels, and the school commits to addressing these in a timely manner.

14. Resolution of Disputes

14.1 Dispute Resolution Procedure

To avoid disputes, all important aspects are detailed in these Terms and Conditions and in confirmation communications. Any disagreement is resolved through dialogue and the search for an amicable agreement.

14.2 Amicable Settlement

The amicable settlement of disputes is expressly encouraged before legal actions, and both parties commit to seeking a satisfactory solution.

14.3 Mediation or Arbitration Procedures

In the event of disputes, mediation or arbitration is not required before taking legal steps, but it is considered if necessary.

14.4 Written Notification

In case of a dispute, both parties commit to notifying the issue in writing at least twice via email and once by post before taking legal action.

15. Miscellaneous Provisions

Treatment of Unaddressed Matters

Any matter not addressed in these Terms and Conditions is handled through direct dialogue between the school and the students to find positive and appropriate solutions.

16. Storage of Contract Text (Storage of Contract Text)

16.1 The customer can print the text of the contract before ordering from the seller by using the print function of their browser in the last step of the order.

16.2 Additionally, the seller sends the customer an order confirmation with all order details by email. With the order confirmation, the customer also receives a copy of the Terms and Conditions along with the cancellation instructions and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. Furthermore, we store the contract text but do not make it accessible on the internet.

17 Final Provisions (Final Provisions)

17.1 The place of jurisdiction and fulfillment is the seller’s location, provided the customer is a merchant, a legal entity of public law, or a special fund under public law.

17.2 The contract language is German.

17.3 Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.